Joint Commission and Accreditation

Continued Excellence

Once again, due to the exemplary services of its medical staff and volunteers, Lancaster Regional Medical Center has received a Gold Seal of Approval™ from The Joint Commission.

The Joint Commission, an independent healthcare accreditation organization, evaluates and accredits more than 16,000 hospitals and healthcare organizations from across the country based on standards such as patient treatment, patient rights and infection control. The Gold Seal of Approval designation demonstrates to the community that Lancaster Regional meets or exceeds these quality and safety standards.
 
Thanks to the advanced, individualized treatment offered by physicians, staff and volunteers, Lancaster Regional continues to be an integral part of the community, providing well-rounded services for healthcare needs in the Susquehanna Valley.

Facts about The Joint Commission

Mission:  To continuously improve the safety and quality of care provided to the public through the provision of healthcare accreditation and related services that support performance improvement in healthcare organizations. 

Positioning statement:  Helping Healthcare Organizations Help Patients. 

The Joint Commission evaluates and accredits more than 16,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation’s predominant standards-setting and accrediting body in healthcare. Since 1951, The Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by health care organizations. The Joint Commission’s comprehensive process evaluates an organization’s compliance with these standards and other accreditation or certification requirements. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. (Laboratories must be surveyed every two years).

Benefits of Joint Commission Accreditation and Certification

  • Strengthens community confidence in the quality and safety of care, treatment and services 
  • Provides a competitive edge in the marketplace 
  • Improves risk management and risk reduction 
  • Provides education on good practices to improve business operations 
  • Provides professional advice and counsel, enhancing staff education 
  • Enhances staff recruitment and development 
  • Recognized by select insurers and other third parties 
  • May fulfill regulatory requirements in select states

Standards and Performance Measurement

Joint Commission standards address the organization’s level of performance in key functional areas, such as patient rights, patient treatment, and infection control. The standards focus not simply on an organization’s ability to provide safe, high quality care, but on its actual performance as well. Standards set forth performance expectations for activities that affect the safety and quality of patient care. If an organization does the right things and does them well, there is a strong likelihood that its patients will experience good outcomes. The Joint Commission develops its standards in consultation with healthcare experts, providers, measurement experts, purchasers, and consumers.

Joint Commission standards address the organization’s level of performance in key functional areas, such as patient rights, patient treatment, and infection control. The standards focus not simply on an organization’s ability to provide safe, high quality care, but on its actual performance as well. Standards set forth performance expectations for activities that affect the safety and quality of patient care. If an organization does the right things and does them well, there is a strong likelihood that its patients will experience good outcomes. The Joint Commission develops its standards in consultation with healthcare experts, providers, measurement experts, purchasers, and consumers.

For More Information

The Joint Commission website includes an extensive directory; just visit www.jointcommission.org.

Reporting Safety or Quality Concerns

Anyone who has concerns about the safety or quality of care provided at Lancaster Regional Medical Center may report these concerns to the Lancaster Regional Patient Representative or The Joint Commission. 

Contact the Lancaster Regional Patient Representative at (717) 291-8054 or The Joint Commission Office of Quality Monitoring by phoning (800) 994-6610, or by sending an e-mail to complaint@jointcommission.org.

You may also contact the Joint Commission at this address:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181