Patient's Bill of Rights and Responsibilities

As a patient at Lancaster Regional Medical Center, we want you to partner with us to promote your own health care by being well informed and actively involved in your care. You need to know your rights as well as your responsibilities during your stay at our hospital. We invite you and your family to partner with us in providing you services to improve your health. It is our intent to provide you with this list of Rights and Responsibilities very early in your visit with us.

Your Rights

  • You have the right to respectful care by competent personnel regardless of your age, gender, race, national origin, religion, sexual orientation or disabilities. 
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect or harassment. 
  • You have the right, upon request, to be given the name of your attending physician, the names of all other physicians directly participating in his care, and the names and functions of other health care persons having direct contact with the patient. 
  • You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital. 
  • You have the right to be told by your doctor in layman’s terms about your diagnosis and possible prognosis, the benefits and risks of treatment, including information about alternative treatments and possible complications and expected outcome of treatment. You have the right to give written informed consent before any non-emergency procedure begins. When it is not medically advisable to give such information to the patient, the information shall be given on his behalf to the patient’s next of kin or other appropriate person. 
  • You have the right to refuse any drugs, treatment, or procedure offered by the hospital, to the extent permitted by law, and a physician shall inform you of the alternatives and medical consequences of your refusal of any drugs, treatment, or procedure. 
  • You have a right to be transferred to another facility only after you or responsible next of kin or other legally responsible representative have received complete information and an explanation concerning the needs for and alternatives to such a transfer. The institution to which you request to be transferred must first accept you for transfer. 
  • You have the right to assistance in obtaining consultation with another physician at your request and own expense. 
  • You have the right to expect emergency procedures to be implemented without unnecessary delay. 
  • You have the right to have your pain assessed and to be involved in decisions about managing your pain. 
  • You have the right to be free from restraints and seclusion in any form that is not medically required. 
  • You have the right to every consideration of privacy concerning your medical care program. Case discussion, consultation, examination, and treatment are considered confidential and should be conducted discreetly. 
  • You have the right to access protective and advocacy services in cases of abuse or neglect. 
  • The hospital will provide a list of protective and advocacy resources. 
  • You, and family members or friends with your permission, have the right to participate in decisions about your care, treatment and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur. 
  • You have the right to care in a reasonable length of time. 
  • You have the right to agree or refuse to take part in medical research studies. You may at any time withdraw from a study. 
  • You have the right to sign language or foreign language interpreter services. We will provide a service to assist you with interpretation. 
  • You have the right to make an advance directive, appointing someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help you to complete one. 
  • You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need. 
  • You have the right to receive detailed information about your hospital and physician charges. 
  • You have the right to have all records pertaining to your medical care treated as confidential except as otherwise provided by law or third-party contractual arrangements. 
  • If reporters or other members of the media ask to talk to you, you have the right to give your consent about their use of recordings or photographs. You have the right to withdraw consent up until a reasonable time before the recording or photograph is used. 
  • If you or a family member needs to discuss an ethical issue related to your care, a member of the Ethics Service is available on beeper at all times. To reach a member, call the Administration at (717) 625-5670 or after usual business hours call the hospital operator at (717) 625-5000 and have the Administrator on call paged. A member of the Ethics Committee will return your call. 
  • You have the right to pastoral and other spiritual services. Chaplains are available to help you directly or to contact your own clergy. You can request a chaplain, please ask your nurse to contact the chaplain on call. 
  • You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may call the patient safety hotline number from any phone in the hospital by dialing 5721 and speak with a hospital representative. You may talk with your doctor, nurse manager or a department manager. You may also contact the Patient Advocate at (717) 625-5606 or the Patient Safety Officer at (717) 625-5658.

If your complaint is not resolved to your satisfaction, you have the right to request a review by the following organizations: 

Pennsylvania Department of Health 
Acute & Ambulatory Services 
P.O. Box 90 
Harrisburg, PA 17108-0090 
(800) 254-5164 

Joint Commission Office of Quality Monitoring
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
Toll free (800) 994-6610, or complaint@jointcommission.org

Your Responsibilities

  • You are expected to provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required. 
  • You should provide the hospital or your doctor with a copy of your advance directive if you have one. 
  • You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks. 
  • You are expected to turn all medications into the nurse for review and not take medications from home unless specifically prescribed by your physician and reviewed by our pharmacist. 
  • You are expected to ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment and services plan. 
  • You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment. You are expected to not abuse any medication. 
  • Please leave valuables at home and only bring necessary items for your hospital stay. 
  • You are expected to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy and number of visitors. 
  • You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner. 
  • You are expected to keep appointments, be on time for appointments, or to call your health care provider if you cannot keep your appointments. 
  • You are expected to abide to the restriction of NO SMOKING on this Smoke Free campus.